Jobs

Reports To

Director of Hospitality

Job Type

Full-Time (40 hours per week)

Job Overview

The Aurora Arts  Hospitality Lead plays a key role in delivering exceptional guest experiences and ensuring smooth taproom operations during assigned shifts. This position champions quality, cleanliness, and a welcoming atmosphere while fostering teamwork and a positive environment among staff. The Hospitality Lead works closely with other departments to coordinate daily operations, support events, and uphold Cerebral Brewing’s commitment to excellence in hospitality. Additionally, this role collaborates with the Director of Hospitality to align taproom practices with broader company goals and values.

Responsibilities

Supervision and Leadership:

• Support taproom operations during high-volume shifts by ensuring exceptional guest experiences and addressing customer needs, including making on-the-spot service decisions such as discounts or comps when appropriate.
• Foster a positive, team-oriented environment by modeling professionalism, hospitality, and composure during busy periods.
• Provide guidance and mentorship to newer staff to strengthen service skills and efficiency.
• Collaborate with the Director of Hospitality to ensure taproom operations uphold company standards and hospitality goals.
• Maintain accurate shift records and report key observations related to service quality, safety, and staff feedback.

Customer Service and Hospitality:

• Ensure a welcoming and inclusive experience for all guests, particularly during high-traffic periods.
• Execute and reinforce training programs developed by the Director of Hospitality, ensuring staff compliance with standards for customer interaction and order management.
• Address guest feedback and concerns promptly and professionally to maintain a positive taproom experience.
• Maintain the highest standards of cleanliness and organization throughout the taproom, supporting established cleaning schedules and sanitation procedures.
• Stay informed about industry trends and current beer styles to enhance guest engagement and product knowledge.

Operational Excellence (i.e., Quality Control, Safety, Compliance and Inventory Management):

• Ensure all beer and food products meet Cerebral Brewing’s quality standards, especially during peak service times.
• Conduct quality and safety checks, taking corrective actions within established guidelines to maintain consistency and compliance.
• Uphold health, food safety, and alcohol service regulations, reporting or addressing any hazards promptly.
• Monitor and document inventory levels for draft and packaged beer, food, and merchandise, communicating needs to Management in advance of high-traffic periods.

Event Management:

• Work with the Creative Director and the Director of Hospitality to schedule and plan taproom events.
• Execute brewery events, tastings, special promotions, and food-related events in collaboration with the Director of Hospitality.
• Oversee food truck scheduling and updates to the food truck calendar.
• Partner with outside vendors to execute collaborative events, partnerships, and fundraisers.
• Build relationships with neighborhood businesses and cultivate new partnerships and events 
• Coordinate private events and reservations through Evently and tap into other social networks to grow this space

Continuous Improvement & Alignment with Leadership

• Collaborate with the Director of Hospitality to align Aurora Arts taproom operations with broader company objectives and initiatives.
• Implement strategic directives that enhance efficiency, hospitality standards, and team performance.
• Provide Management with input on opportunities for process improvements and operational efficiencies.
• Participate in regular meetings to share feedback, review performance, and discuss continuous improvement initiatives.
• Stay current with industry best practices to contribute to the evolution of Cerebral Brewing’s guest experience and service quality.

Requirements

• Minimum of 3 years of experience in a high-volume hospitality and food service environment, with at least 1 year in a supervisory role.
• Experience working in high-volume service environments, particularly involving food and beverage operations.
• Strong leadership and administrative skills
• In-depth knowledge of taproom operations, quality control standards, and customer service best practices
• Excellent problem-solving and reasoning skills
• Proficient in Toast, brewery inventory management software and/or exposure to food service systems.
• Ability to work flexible hours, including nights, weekends, and events.
• Ability to lift up to 50 pounds and stand for extended periods.
• Good sensory skills (sight, smell, taste) for quality control and food safety compliance.

Compensation

• $15.79/hour plus tips, with tips historically averaging between $25 and $35 per hour
• $21.00/hour for non-tipped administrative duties
• Paid time off
• Company subsidized health care, vision, and dental coverage with voluntary short-term disability and accident coverage available
• 401(k) with up to 4% match
• Paid holidays
• Monthly taproom spend allowance
• Monthly health/wellness allowance
• Charitable donation matching
• Possibility for paid relevant continuing education

The above-listed job requirements are not intended to be all-inclusive. Instead, they represent the typical elements and criteria considered necessary to perform the job successfully. Director of Hospitality may assign other job-related duties as necessary.

Cerebral Brewing is an equal employment opportunity employer and implements policies and practices that do not discriminate against applicants and employees. We encourage BIPOC candidates to apply as well as those who feel that they may not have met all of our requirements. A good fit is not always in the details of the resume – please apply even if you don’t feel 100% qualified.

To apply, please submit your resume and cover letter below.